Privacy Policy
CareStar Healthcare
Effective Date: Jan 1st, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
CareStar Healthcare (“we,” “us,” or “our”) does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information
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Name, email address, phone number, physical address
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Payment information when you make a purchase or request a quote
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Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
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IP address, browser type, device information
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Website usage patterns and analytics
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Cookies and similar technologies
Customer Communication
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Records of inquiries and service requests
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Appointment details and preferences
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Service history and feedback
2. How We Use Your Information
We use collected data for:
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Providing and improving our services
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Processing transactions and payments
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Communicating with you about your inquiries, appointments, updates
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Enhancing website functionality and user experience
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Security and fraud prevention
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Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
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By opting into SMS, you agree to receive messages about our services, reminders, updates
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You will only receive messages if you have explicitly opted in
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We store timestamped records of all opt-in actions
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We comply with applicable laws (e.g. TCPA in U.S., or relevant local regs)
Opt-Out Instructions
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You can cancel SMS notifications at any time by replying “STOP”
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You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
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All opt-out requests are processed within 24 hours
Message Frequency & Content
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Frequency varies based on your interactions with us
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Messages are related to services you’ve requested
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We do not send promotional content without specific consent
Help & Support
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Reply “HELP” for assistance or contact us at info@carestarhealthcare.com
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Customer support is available during our standard business hours
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Standard message/data rates may apply
SMS Data Protection Statement
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Mobile information (opt-in data) is not shared with third parties/affiliates for marketing
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We may share minimal data to subcontractors for service operation (e.g. SMS gateway providers), but not the opt-in consent records
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share data with:
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Service Providers: Vendors who help us operate (payment processors, scheduling tools)
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SMS Providers: Only for delivering the messages you’ve consented to
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Legal Compliance: If required by law, court order, or to protect rights
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Business Transfers: In event of merger, acquisition, sale; your data remains protected
Note: Text messaging opt-in data and consent records are excluded from sharing, except with SMS providers as needed for message delivery.
5. Data Security
We maintain security measures such as:
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Encryption of sensitive data in transit & at rest
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Secure access controls and authentication
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Regular security assessments and updates
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Employee training on data handling
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Breach notification protocols in compliance with applicable laws
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Secure backups and disaster recovery
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Although we take strong measures, no system is 100% secure
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
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Analyze site traffic and user behavior
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Remember your preferences
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Enhance website functionality
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Measure effectiveness of content & services
You can control cookies via your browser settings. Disabling cookies may limit some site features.
7. Your Rights & Choices
You have the right to:
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Access, update, or delete your personal information
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Opt-out of marketing emails via “unsubscribe” link
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Opt-out of SMS messages by replying “STOP”
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Request details on how we process your data
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Withdraw consent for future communications
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Lodge a complaint with relevant authority if rights violated
To exercise these rights, contact us at the info below.
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices — we recommend you read their policies. This policy applies only to data collected by CareStar Healthcare.
9. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on our website, with an updated effective date. For major changes, we will notify you via email or a website post.
10. Contact Us
CareStar Healthcare
Phone: 470-758-4190
Email: info@carestarhealthcare.com
Website: carestarhealthcare.com
If you have any questions about this privacy policy or how we handle your data, please reach out to us.